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Shipping and Returns

We pride ourselves in our customer care. We endeavour to ship any in stock item within 2 working days. Commissions and 'on order' items you will be given a quote for approximately due date and we will continue to communicate progress of your order in these instances.

Shipping Costs


united kingdom

up to 2 kilos £3.00
over 2 kilos £5.50
 

uk signed for

up to 2 kilos £5.50
over 2 kilo £8.00


Overseas

Please contact us direct for a quote on postage:

sugarbowlcrafts@robocats.f9.co.uk

Remittance


Please note that all goods must be paid in full before shipping. Goods remain the property of Sugar Bowl Crafts until payment is received in full.

Returns


We try at all times to deliver goods which you will love. If you are not satisfied with your purchase for any reason you may contact us within 14 days of receiving your goods. please note that cut lengths of fabric, trims or  haberdashery cannot be returned unless they are faulty or damaged. An agreed refund will be made within 30 days. Other items must be returned to us, in their original condition within 14 days. Please ensure that you contact us prior to sending them back. This does not affect your statutory rights as a consumer.

To return faulty or damaged goods, please ensure that you contact us by emailing us at sugarbowlcrafts@robocats.f9.co.uk prior to sending them back. In the event of goods being faulty, we will cover the costs of postage and either refund or exchange the goods. We advise sending goods back by a signed for service.

Shipping

For fabric orders under £100 we use Royal Mail as our preffered mail courier. Packages over £100 we may decide to send recorded, and or to use a different courier. We reserve the right to send recorded post, but would notify you of any changes before sending

Privacy Policy

Information Collection and Use by Us

We are the sole owner of information collected on the site (including any metadata), except for contact lists and content that you provide to us in connection with your use of our products and services. We collect information only as necessary to fulfill the purposes set forth in this privacy statement and we will only use this information as described in this privacy statement. We may combine any or all of this data with other information we collect about you.

In connection with your use of our products or services, we will obtain contact lists (including email addresses ) and content (including details of your purchases) that you provide to us in connection with such use. We acknowledge your ownership rights in such contact lists and content. We will never sell or rent your contact lists to anyone and will never use your contact lists or content for any purpose other than as described here.

We may use any of this information to offer and improve our products and services, to provide you with requested information or technical support, to facilitate your movement through the Sites or your use of our products and services, to do a better job of advertising and marketing our products and services, to diagnose problems with our website or our products and services, in connection with our security and compliance programs, to administer our Site, to communicate with you, to target prospective customers with our products or services, to assist us in offering you a personalized experience or otherwise tailor our Sites, product and service offerings to you, or as otherwise described in this privacy statement. We may aggregate and anonymize information received to produce reports on trends and statistics, such as mobile search trends, email open rates by industry, campaign best practices or the number of users that have been exposed to, or clicked on, our Site or evaluated or purchased our products and services. Payment information that you provide to us, including credit card data, will only be used to facilitate payment for our products and services. We will only use the username and password you register with to facilitate a log in ability to the shop. 

Security and Privacy

We employ reasonable technical, administrative and physical safeguards to protect the confidentiality and security of your personal information. We use industry-recognized technical safeguards, such as firewalls, and have adopted and implemented security procedures to protect your information from loss, misuse or unauthorized alteration. When we collect financial account information, such as credit card numbers, we protect its transmission through the use of encryption such as the Transport Layer Security (TLS) protocol. We use Paypal to collect such data. No payment details are held by us directly.

Sharing of Information

We do not share your information with anyone.

Tracking Technologies

Technologies such as cookies, beacons, tags and scripts are used by us and our partners (including marketing partners and affiliates) as well as our analytics and other service providers. These technologies are used in many ways, including advertising, sales and marketing, analyzing trends, administering and improving the Sites, tracking users' movements around the Sites (including point of entry), gathering demographic information about our user base, verifying login status, measuring the success of a particular marketing campaign, providing improved customer service, providing more relevant content, deterring or detecting fraud, and providing users with a customized experience. We also use these technologies to follow success of our campaigns/advertisements and messages,  such as email opens, clicks and bounces and tracking whether messages are shared and opened.We use Word Press to host our website and use their collated data to understand our marketing and sales figures. We also use Social Media in this way if you join our groups there.

Online Advertising

We use Social Media to advertise and gain formation from Instagram and Facebook on the data they provide. No personal data is shared.

Choice/Opt-out

You have a choice about how we use your personal information to communicate with you, and you may opt out at any time by unsubscribing or changing your preferences. You can change your account on the website or change your newsletter subscription.

Access to Personal and Storage of Information

We take steps to ensure that the personal information we collect is accurate and up to date, and that you have the ability to access it and make corrections to it. We do this by restricting our data collection to our Website (Word Press) for statistics on products, payment methods through PayPal, and emails for the newsletter subscription. No data no further data is retained by us.

Children

Our Sites and our products and services are not directed to persons under 18. We do not knowingly collect personal information from children under 18. 

Accountability

Sugar Bowl Crafts is committed to subjecting all personal data received from European Union member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework to the Framework’s applicable principles. 

Notification of Changes

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we decide to change this privacy statement in any material way, we will notify you here, so our users are always aware of what information we collect, how we use it and under what circumstances we disclose it. 

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